Manor25 Privacy Policy & Terms of Use

Last Updated: 10/09/2025

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PRIVACY POLICY

1. Who We Are

Manor25 is a UK-based cosmetics company specialising in lip care products. Our registered address is 71-75 Shelton St, London WC2H 9BH. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

Personal Information:

• Name, email address, postal address, phone number
• Billing and delivery addresses
• Date of birth (for age verification)

Payment Information:

• Payment card details are processed securely through our payment provider and are not stored on our systems
• Billing addresses and transaction history

Usage Data:

• Website interactions, pages visited, time spent on site
• Product preferences and purchase history
• Email engagement metrics
• Social media interactions with our content

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Provide customer service and support
• Send marketing communications (only with your consent)
• Improve our products, services, and website
• Comply with legal obligations under UK law
• Prevent fraud and ensure website security
• Conduct analytics to understand customer preferences

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: To fulfil orders and provide services
• Legitimate Interest: For fraud prevention, analytics, and business improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with UK tax and consumer protection laws

5. Information Sharing

We DO NOT sell your personal data to third parties.

We may share information with:

• Service Providers: Royal Mail, DPD, or other delivery services; payment processors; email marketing platforms
• Legal Requirements: When required by UK law, court orders, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organisational measures including:

• SSL encryption for all data transmission
• Secure payment processing through PCI DSS compliant providers
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete information
• Erase your personal data ("right to be forgotten")
• Restrict processing in certain circumstances
• Data Portability - receive your data in a structured format
• Object to processing based on legitimate interest
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@manor25.co.uk

8. Cookies and Tracking

We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Marketing Cookies: For retargeting and social media advertising (with consent)

You can manage cookie preferences through our cookie banner or browser settings.

9. Data Retention

• Customer Data: 7 years after last purchase (for tax and warranty purposes

10. International Transfers

Your data may be processed outside the UK by our service providers. We ensure adequate protection through:

• UK Adequacy Decisions
• Standard Contractual Clauses
• Certification schemes where appropriate

11. Children's Privacy

Our products and services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

12. Contact Information

For privacy-related queries:

• Email: info@manor25.co.uk
• Post: Data Protection Officer, Manor25, 71-75 Shelton St, London WC2H 9BH

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

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TERMS OF USE

1. Acceptance of Terms

By accessing or using Manor25's website, products, or services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our services.

You must be at least 18 years old to make purchases. Users between 13-18 may use the website with parental consent.

2. About Manor25

Manor25 is a private limited company registered in England and Wales.

• Company Name: Manor25 Ltd
• Registered Address: 71-75 Shelton St, London WC2H 9BH
• Contact: info@manor25.co.uk

3. Product Information

• All product descriptions, ingredients, and images are as accurate as possible
• Colours may vary due to display settings and individual skin tone
• Ingredient lists may change; always check latest packaging
• Our products are cosmetics and are not intended to diagnose, treat, cure, or prevent any disease
• Always perform a patch test before first use

4. Ordering and Payment

• All orders are subject to availability and acceptance
• Prices include VAT where applicable and are in GBP
• Payment is required at time of order
• We reserve the right to cancel orders in case of pricing errors or stock unavailability
• We use secure payment processing and do not store payment card details

5. Delivery

• Delivery within the UK: 2-5 business days (Royal Mail/DPD)
• International delivery: 7-14 business days (where available)
• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• International customers are responsible for customs duties and taxes

6. Returns and Refunds (Consumer Rights)

Under the Consumer Rights Act 2015:

Online Purchases:

• 14-day cooling-off period from receipt
• 14 additional days to return items
• Items must be unused and in original packaging
• Hygienic reasons prevent returns of opened lip products (unless faulty)

Faulty Products:

• Full refund or replacement within 30 days
• Repair or partial refund after 30 days (up to 6 months)

Return Process:

• Contact info@manor25.co.uk for return authorisation
• Return shipping costs apply unless item is faulty
• Refunds processed within 7 days of receiving returned items

7. Intellectual Property

• Manor25 trademarks, logos, and content are protected by UK intellectual property law
• User-generated content (reviews, social media posts) grants us a licence to use for marketing purposes
• Respect third-party intellectual property rights

8. User Conduct

Prohibited activities include:

• Fraudulent transactions or chargebacks
• Posting harmful, defamatory, or spam content
• Impersonation or providing false information
• Circumventing website security measures

9. Product Disclaimers

• Products are sold "as is" under UK consumer protection laws
• Individual results may vary based on skin type and condition
• We do not guarantee specific outcomes
• Discontinue use if irritation occurs and consult a healthcare professional
• Always read ingredient lists if you have known allergies

10. Limitation of Liability

To the extent permitted by UK law:

• Our liability is limited to the purchase price of the product
• We exclude liability for indirect, consequential, or special damages
• Nothing in these terms limits liability for death, personal injury, fraud, or other matters where limitation is prohibited by law

11. Governing Law and Jurisdiction

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer rights under UK law are not affected by these terms.

12. Changes to Terms

We may update these terms occasionally. Changes will be posted on our website with the updated date. Continued use constitutes acceptance of revised terms.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.

14. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.